The “Beyond Documentation” Webinar videos

Scriptorium Inc has uploaded the “Beyond Documentation” Webinar Ellis delivered back in August 2009. In this session he looked at the future of technical writing and likely changes to the ways in which user assistance is delivered. We asked: Are we moving beyond documents? If so, what does this mean for technical communicators? Part 1:… Read more »

Once more, but with meaning – how will the Semantic Web affect technical documentation and technical authors?

Web technologies expert, John Fintan Galvin, is claiming 2010 will be the year of the Semantic Web, when semantic technologies really take off. If that is the case, how could it be used by technical communicators to deliver better user assistance? The Semantic Web is all about the automation of connections between “resources” in a context-sensitive way…. Read more »

Six reasons why your wiki isn’t working

Wikis are a great way to create and publish documentation online, but there are many wikis that haven’t worked. They comprise just a few pages of incomplete, out of date information. Why is that? Why do some wikis work and others just fail? Here are six key reasons why: 1. The wiki isn’t managed A… Read more »

Ten key issues for CEOs of software companies

At Intellect (the trade association for UK technology companies) yesterday, there was a meeting looking at how UK software companies are faring in this current economic climate. At this event, a panel of software companies CEOs and directors discussed the key issues they are currently facing and the future economic climate for this industry sector. What struck me… Read more »