Technical Authors are normally seen as masters of writing user documentation, but their skills are not often applied to other areas of the business. For example, it’s usually the case our clients for software documentation are different from our procedures writing clients. However, we’re currently working for a client where we began by editing a… Read more »
Category: content management
Why you probably shouldn’t use Word to create your policy documents
Imagine you are an IT manager for an organisation that has been implementing new IT systems. You have now reached the point where you need to create and document the new IT policies and procedures. The organisation already has some general policies for IT in its staff handbook, but you need to provide more detailed… Read more »
Topic-based authoring: The undiscovered country
Many software companies, when they start out, provide user documentation as downloadable PDFs or as web pages. As they develop more products and versions, and as they expand into countries that use different English spellings, the amount of documents can grow until it becomes hard to keep all of these documents up to date. It’s at… Read more »
Different world views of content and content strategy
There’s a wonderful German word, die Weltanschauung, which roughly translates as a view of the world. It suggests there is a framework of ideas and beliefs behind people’s descriptions of various things in the world. I was reminded of Weltanschauung at this week’s London Agile Content Meetup, where Rahel Bailie neatly summed up some of the different views of… Read more »
A free illustrated guide to content strategy
One of the kind things people were saying to us at the tekom conference last week was they enjoyed reading our free illustrated guide to DITA. Indeed, we’ve been bowled over by the response to this mini graphic novel and the number of people who have downloaded it. This prompted us to complete a second… Read more »