This video contains edited highlights from Ellis’ presentation at the TCUK 2010 conference on Affective Assistance, which was called “documentation as an emotional experience for the user”. We’re developing a workshop on Affective Assistance – contact us if you’d like to know more.
Category: Cherryleaf
Speaker profile page for Ellis Pratt
As we’re being invited to speak at an increasing number of conferences, meetings and events, we’ve added a speaker profile page for Ellis Pratt to the Cherryleaf Web site. Ranked the most influential blogger on technical communication in Europe, Ellis Pratt is a specialist in the field of creating knowledge users will love. Presentations include:… Read more »
Report reveals Cherryleaf has Europe’s most influential blog on technical communication
Mindtouch has published a report on the Most Influential Technical Communicator Bloggers. Cherryleaf’s blog, managed by Cherryleaf’s Sales and Marketing director Ellis Pratt, comes in at No.5, and is the highest ranking blog located outside of the USA. The purpose of this blog is to explore the value of technical documentation in all its forms. We’re asking… Read more »
Video – People trying to make sense of poor instructions
We recorded the reactions of members of the public using various samples of instructions and user guides, and edited it into an advert for Cherryleaf. You can take a sneak peek of it below:
If your business ever has to stand in front of a judge..
If your business ever has to stand in front of a judge, you may regret believing the documentating of procedures didn’t matter. When things go wrong, people ask “where’s it written down?” You’ll find them looking at what’s documented to see where the blame lies. If it’s not written down, or if it’s unclear, then the… Read more »