Balancing assistance approaches Balancing visibility against intrusiveness Microsoft Clippy was infamous for being intrusive and offering irrelevant tips. Chatbots can risk similar frustrations if suggestions are poorly timed or excessive. From a usability perspective, chatbots that help users when they get stuck (reactive assistance) and those that prevent users from getting stuck in the first… Read more »
Category: AI
The UI of Chatbots: Part 1 Understanding chatbot interfaces
The UI of Chatbots Cherryleaf Introduction As organisations adopt chatbots to support their software applications, Technical Authors face new challenges in designing effective user interfaces and adapting documentation for conversational delivery. This article examines the critical role of UI design in chatbot implementation and provides practical guidance for technical communicators. Imagine if your users were… Read more »
New AI demonstrations added to our technical writing course
We’re excited to announce new demonstrations in our “Using Generative AI in technical writing ” e-learning course. These additions showcase practical applications of AI in documentation workflows. Latest additions The latest additions are: GitHub documentation analytics: Generate comprehensive release notes by analysing changes in documentation repositories Repository insights: Create detailed reports and summaries from GitHub/GitLab… Read more »
Meetup: How is Generative AI impacting technical communication?
Cherryleaf’s Ellis Pratt will be speaking at the November 2024 meeting of the Write The Docs London community on How is Generative AI impacting technical communication? Write The Docs London is: “A peer to peer meet-up for documentarians. If you care about helping your readers have an awesome experience when they finally do read the… Read more »
Podcast 152. From User Docs to Podcast
In this episode of the Cherryleaf Podcast, we explore an intriguing development in content creation: AI-generated audio from technical documentation. We’ve prepared two examples to showcase this technology, and we discuss its potential impact and applications. Transcript Speaker 1 This is the Cherryleaf podcast. Hello and welcome to our latest episode. In this episode, we’re… Read more »