Can a Technical Author be a master of more than one trade?

Technical Authors are normally seen as masters of writing user documentation, but their skills are not often applied to other areas of the business. For example, it’s usually the case our clients for software documentation are different from our procedures writing clients. However, we’re currently working for a client where we began by editing a… Read more »

Helping organisations plan for unexpected events

It’s a while since we covered policies and procedures writing, so just a quick post to say Cherryleaf helps companies document their procedures for dealing with, and recovering from, unexpected disasters. It also can include planning for contingencies, including events that might seem highly unlikely.

How common knowledge disappears – customer questions & answers for a turntable

https://twitter.com/leelefever/status/792866791399698433 In the olden days, every family had a record player (also known as a “turntable”), and pretty much everyone knew how to use it. However, if you look at the Customer Questions & Answers section for a turntable currently on sale on Amazon, it’s clear that many people today don’t know how a turntable works,… Read more »

Conference on Agile documentation

The Gov.uk GDS team is organising a one day, free of charge conference in December, where speakers will discuss techniques for writing documentation in an Agile environment, and how to make your content Agile: Tips to writing continuous documentation, ensuring it stays up to date. Tips to getting the development team to value documentation. Knowledge of the tools… Read more »