It’s been a while since our last survey of technical communicator salaries. So we thought it was time we conducted a new one. We have contracted with QuestionPro, an independent research firm, to field your confidential survey responses. All responses will remain confidential and secure. The questions will help us learn if salary levels correlate… Read more »
Cherryleaf Blog
Help through AI, Help like Facebook
Reviews of two presentations at the UAEurope 17 conference. Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence. Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook Interspersed with interviews from at the UAEurope 2017 conference: Dr Tony Self. HyperWrite Willam van Weelden. Adobe Mike Hamilton. MadCap Software.
Is your documentation AI and chatbot ready?
It seems likely Artificial Intelligence (AI) and chatbots will play a key role in helping users, in the future. Amazon, Facebook, Google, IBM and Microsoft, as well as smaller technology companies, are all developing platforms for simulating an intelligent conversation with human users. This raises a question: Will chatbots mean we’ll write a how-to task in… Read more »
The ROI of user documentation: you could break even if you avoided 3 support calls per week
We’ve been experimenting with another spreadsheet for calculating the Return on Investment (ROI) on User Assistance. We wanted to look at: how many support calls an organisation needs to have resolved by users reading the Help content instead of calling Support, before it starts to see a return on the cost of creating the Help. Using… Read more »
Free techcomm laptop stickers
We’re planning to have some new laptop stickers printed. We’ll give them away to anyone we meet, or post them to anyone in the UK who’d like a sheet. Here is the draft design: Alternates: What do you think of the designs? How could they be improved?