Registration is now open for our first policies and procedures course in 2019

Registration for the next public policies and procedures writing course is now open. This course will be held on Tuesday 22 January 2019 in central London (WC2R). Learn how to create clear and effective policies and procedures on our popular one day course. See: Policies and procedures writing course Tuesday 22 January 2019

Improving the Technical Author/technical writing training course

We were told last month that the ISTC has renewed the accreditation of our Technical Author/technical writing training course. As part of the accreditation process, the course is reviewed every two years by a panel, who provide feedback on the course. However, to our embarrassment, the reviewers mentioned we’d misspelt two of words that appear in… Read more »

Keeping focus when implementing a digital strategy

On Wednesday, I saw a presentation by Rosie Hatton, the Strategy Delivery Lead for Parliament’s Digital Service (PDS), at the House of Parliament. Her presentation was called “Why Parliament’s Digital Strategy is like a Cottage Pie”. “Through its 2016-2021 digital strategy, Parliament is changing how it works to improve how it engages with citizens. Our goal… Read more »