Here’s a clip from my presentation at the ISTC conference yesterday. Unfortunately, the room was very dark, so the video quality is poor. Overall, I think the conference was a success. There were 50% more attendees and quite a wide variety of topics disucssed: managing projects, future trends, usability of forms, selling services, localisation, DITA,… Read more »

On our Web site it says: “Organisations either tackle change themselves or they use an outside body. We are an extension to your internal resources.” You might be thinking, it’s ‘organization’, surely? This is one of those situations where there are two nations separated by a common language! We’re based in the United Kingdom, where… Read more »

We’ve been hoping to publish a report on Tech Writing 2.0 (the impact of Web 2.0 technologies on technical communication) in time for Ellis’ presentation on this subject at the ISTC conference. Well, the conference is next week, and we’ve published the report today. We’ve made it. This report outlines the developments in what many… Read more »

We received some nice feedback in a email from one of our customers today: “I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This… Read more »

Seth Godin made an entertaining presentation recently called “This is broken“. In some cases, the “broken” items weren’t broken at all, they were meant to be that way. It’s just that their use wasn’t explained properly. As for the rest? Well, they were just badly designed.