“Here is an announcement of a forthcoming STC UK Chapter event to be held in Birmingham on 10th March. Bookings for the first major STC UK event of 2007 are now being taken. To use our online booking facility, visit the STC UK web site at: http://www.stcuk.org/programme/programme.htm Our meeting will be about new ways of… Read more »

In case you missed it, RoboHelp 6 was released yesterday. New features in RoboHelp 6 include: User-defined variables that enable you to define global variables for certain text elements, so you can quickly change multiple instances of a term throughout a help system or knowledge base RoboScreen Capture, which combines a screen capture application with… Read more »

We help technology companies worried about the perceived value of their software and the cost of supporting end users. It’s often due to user documentation that is unclear, too big or missing vital information. I don’t suppose your company is experiencing any of these issues? I’m referring to having more support calls than you’d like,… Read more »

LinkedIn Answers was launched this week. Today I posted the question: “Will LinkedIn Answers reduce the need for user manuals and technical authors? Or are these services needed as a result of the “missing manual” syndrome?” See http://www.linkedin.com/answers?viewQuestion=&questionID=6759&askerID=39724 I received 13, very thoughtful, answers. What do you think?

We’re ALMOST there: “An Introduction to DITA XML – An online training course” is scheduled for release in early 2007. The online training modules have been completed (and are out for testing), and we’re now completing the accompnaying workbook and instructions for the exercises. DITA (Darwin Information Typing Architecture) is certainly the most talked-about development… Read more »