Thank you to everyone who participated in our survey concerning the status of technical authors and how to improve it. We found out: They value what they have to offer They are confident in their own abilities They believe they’re making a contribution Our survey showed that technical communicators felt they were being held back… Read more »
Cherryleaf Blog
30 second commercial
Cherryleaf works with managers who realise the reason why they’re losing customers and suffering high support calls is because they have poor documentation.
Accurate estimating and reporting for technical publications projects
We’ve added “Estimating time budget for software documentation projects – An e-learning training course” to our Web site today. It’s an online training presentation that looks at methods for accurately estimating the development days and associated costs for software documentation projects. The material is based on research principles and experience of what works. It provides… Read more »
BusinessWise – words of wisdom for small businesses with big ambitions
We’re a contributor to BusinessWise- Words of Wisdom for Small Businesses with Big Ambitions. The book will appear on Amazon in a few days, and will ship from 23rd April onwards. This book has been developed in conjunction with Mindy Gibbins-Klein, whose has a self paced, home study writing course on DVD for people who… Read more »
The expense of failed knowledge transfer
Microsoft’s Rod Caron has posted an interesting article on building online communities “to facilitate Knowledge Transfer”. It includes the great quotes: “shipping the knowledge is just as important as shipping the product”, “a product without knowledge is support waiting to happen” and “It’s very much a case of ‘pay now, or pay more later’ when… Read more »