The expense of failed knowledge transfer

Microsoft’s Rod Caron has posted an interesting article on building online communities “to facilitate Knowledge Transfer”. It includes the great quotes: “shipping the knowledge is just as important as shipping the product”, “a product without knowledge is support waiting to happen” and “It’s very much a case of ‘pay now, or pay more later’ when… Read more »

Live STC Web Seminar on 11th April

Dr. Sivasailam Thiagarajan will be presenting “Increasing Interactivity in Webinars” at the STC’s next live web seminar on 11th April, 2007, 1:00 pm (EST). It costs $50.00 for STC/SIG members and $65.00 for non-STC members. The announcement states, “Everyone agrees that an interactive teaching environment is important — and most expensive tools all too often… Read more »

Web 2.0 features in upcoming MadCap Flare products

MadCap Software has announced more details on its upcoming “MadCap Feedback Server”. In addition to feedback reports on how your readers are using your Help, it includes some of the Web 2.0 features we have been promoting. These include: – Web 2.0 community capabilities, allowing readers to add their own comments to existing documentation– The… Read more »

Creating online social networks

Cherryleaf is involved, through our sister company, in a European Community funded project starting in Q2 2007. It aims to improve small and medium sized enterprise involvement in Life Science projects. It introduces a new concept of online networking that supports the location, fast connection and effective discussion between distant parties, living in different time… Read more »