We’ve just received this nice testimonial from a client: “I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper help system. Carol at Cherryleaf was able to take my rough notes and turn them into a professional Help file. She worked through… Read more »
Cherryleaf Blog
Why does this project manager have so many lines on his face?
Notice the man’s wrinkles. What have past software development projects done to him? Maybe this time it will be different. Maybe this time he can sleep knowing the users will get the documentation they expect. Because maybe this time he’ll use a technical author. Cherryleaf works with developers of software helping them ensure they have… Read more »
Poor documentation helps land Microsoft with a $1.35bn fine
Arjuna Krishna Das posted a link to an Information Week article on Microsoft’s fine from the European Union. http://www.informationweek.com/news/showArticle.jhtml?articleID=206900497 “Specifically, the EC ruled that Microsoft was overcharging rivals for the documentation they need to make their server products interoperable with Windows-based PCs and servers. The decision was upheld last year by Europe’s second highest court…. Read more »
Is the “working on screen culture” changing our brains?
The IET’s “Engineering & Technology” magazine always contains articles that catch my attention. In the current issue, it includes a piece on Baroness Professor Susan Greenfield’s research on how the “working on screen culture” will change the way our brains think. She argues this is because “our standards of satisfaction and fulfillment may be different”…. Read more »
Could technical authors help you get closer to your customers?
BBC Four is currently running a series on advertising called “Selling Power”, which is followed by the rather good “Mad Men” drama about advertising people in the 1960s. In “Selling Power”, someone (I can’t remember who) argued one of the benefits of modern day, Web-savvy, advertising is it enables companies get closer to their customers…. Read more »