We took a quick look at Google’s new Chrome browser this morning. MadCap’s Flare Web based Help seems to work fine, but there seems to be a problem with RoboHelp’s Web Help – specifically the Table of Contents. We dragged some old RoboHelp 5 generated Web Help files into the browser, and we looked at… Read more »
Cherryleaf Blog
Wikis instead of Help?
Zoho has decided to use its own wiki to provide online Help instead of Help created in RoboHelp. They have posted on their blog the reasons why they have done this, together with the benefits resulting from this change. This is what the help looks like now. We’re not anti wikis and we’re not pro… Read more »
Technical authors tackle “The curse of knowledge”
If you’ve ever struggled to explain something to someone considerably less expert than yourself, you may have experienced “The curse of knowledge”. It’s a curse that technical authors resolve everyday, although they may not know they’ve been doing it. It’s a phrase that comes from a great book called “Made to Stick” by Chip and… Read more »
User Assistance for the future: simple steps you can take today
We’ve decided our presentation at the UA Conference Europe 2008 will be on “User Assistance for the future: Simple steps you can take today”. We’ll be looking at developments which may (a) fundamentally change the expectations of users towards User Assistance and (b) change what/how technical authors deliver. We’ll be speaking on the first day… Read more »
Author-it 5.1 launched
From Author-it: “This update resolves a number of known issues and has several new features including: Object Variants: A flexible way of creating and maintaining different variations of a single object. Similar to versions, variants remain linked to their primary (or parent) object, however unlike versions you can have multiple variants active at any one… Read more »