Technical Writers (aka Technical Authors, Content Wranglers and Documentation Managers) have an unfair image as probably the last type of person you’d like to meet at a party. Fictional writers tend to portray them as agoraphobic social misfits. We aim to challenge this image, by showing technical writers in a different light – by posting… Read more »
Cherryleaf Blog
Could Zuberence be used in technical documentation?
Zuberance is a hosted service for encouraging user generated content. Although aimed at creating “Brand Advocates” or “Customer Evangelists” and a “Volunteer Salesforce”, maybe it could be used to create user generated support. What do you think?
Would you like to take part in our benchmarking survey of UK Publications teams?
Cherryleaf is undertaking a benchmarking survey of Technical Publications teams based in the UK. Participants will be give a copy of the summary report of our findings that we’ll be putting together. If you head up a team of 3+ writers, which is based in the UK, and you’d like to participate, then please contact… Read more »
In a downturn, is it better to use contractors, permanent staff or an outsourcing company?
In a downturn, priorities in a business often change, and these changes can affect technical authors as much as others. At the London Connections event earlier this week, where I was promoting Cherryleaf’s technical writing services, I was chatting to Mike Southon about business strategies in a downturn. Mike is Visiting Fellow in Innovation and… Read more »
There’s the tribe, where’s the technical author?
I’ve just downloaded Tribes Q&A, a fan book inspired by Seth Godin’s latest book “Tribes: We Need You to Lead Us”. The book talks about the basic need humans have to connect with other human beings from a social and a commercial perspective. There’s one sentence that stood out for me: Connecting people and giving… Read more »