We’ve managed to arrange for Tony Self (“Dr DITA”), to break his journey again (this time it’s Melbourne to Seattle) and deliver his Beginners and Advanced DITA training workshops in London. This time, the advanced course will be more advanced and delegates will receive a free copy of a DITA utility that Tony has been… Read more »
Cherryleaf Blog
What I learnt from 21 hours of interviews with UK Documentation Managers
After conducting 21 hours of interviews with Documentation Managers and writing a 7,000 word report on the findings, two factors stand out: 1. The importance of usability testing documents.2. The importance of measurement. As the saying goes, you can’t manage what you can’t measure. UPDATE: The report is now available for purchase via the Cherryleaf… Read more »
Will Twitter change the way customer service is provided?
The debate about the usefulness of Twitter in User Assistance (aka technical writing) is starting to take off: Charlene Kingston will be speaking at the WritersUA conference in March about integrating Twitter. The Carphone Warehouse has started to use Twitter to support its users. See “Mind the gap” and guy1067 on Twitter Uploaded on authorSTREAM… Read more »
Survey of UK Documentation Teams
We’ve completed interviewing the managers of UK documentation teams today. We estimate our survey covers 5% of the technical authors in the UK. This means we should have a representative sample size. The next step is to combine all the questionnaires, analyse the data and write the report. In our survey, we were particularly interested… Read more »
How valuable is product documentation?
We received this email from a Documentation Manager, yesterday: “As times are getting tougher, we’ve been challenged with the age old question of “how valuable is product documentation?” – e.g. prove your worth basically! Certainly, we know that for a product to be marketable and successful, it needs documentation to support the end user. However,… Read more »