“The worst Help system I have ever seen”

Sarah Maddox reported from the WritersUA conference that Microsoft’s April Reagan gave a frank presentation on the planning and design that has gone into version 3 of Microsoft Help. She was quoted as saying the feedback on the Help 2 (used in Windows Vista) was poor. For example, “This is the worst help system I have ever seen”.  At a previous… Read more »

Manager’s guide to single sourcing: What’s the problem, why is there a need?

I thought it might be useful to look at a simple question: Why is there a need for single sourcing technical documentation? For people who aren’t technical authors, it’s often unclear why technical authors talk so much about “single sourcing”. Isn’t that just cutting and pasting? What’s the problem? In later posts we’ll look at the… Read more »

Email issues overnight

We moved email providers overnight, and some emails sent to us may have bounced back to the sender during this period. We are currently receiving email, and the new system seem to be working correctly now. If you did get a failure notice for an email you sent any of our staff, please resend and… Read more »

Cherryleaf joins Intellect – the leading trade association for the technology sector

Cherryleaf is now a member of Intellect, the UK’s largest and most influential technology trade body. Formed in 2002, Intellect was created to give a single powerful voice to the information technology, telecommunications and electronics industries in the UK. Highly respected by both the public and private sectors alike, Intellect members work together to help… Read more »