Chris Edwards has written an article on product design in the E&T magazine called “The art of avoiding lemons“, in which he looks at whether there is more to product design than simply getting your design to look good or your product to work. He shows there are many situations where brilliantly designed products still… Read more »
Cherryleaf Blog
Open source survey reveals the value of community-based Help
Actuate’s August 2009 Open Source Survey reported users see community-based Help as one of the key benefits of adopting open source software. The benefits of adoption for the 1,500 respondents were: Community-based Help (33.2%) Access to source code (72.6%) Built on open platforms (63.9%) Scalability (57.2%) Flexibility (54.3%) Not locked into Microsoft (40.9%) Standards-based technology… Read more »
Transatlantic video interview with Anne Gentle on the Social Web for Documentation
We’ve just uploaded a 15 minute extract from a transatlantic video interview I recently conducted with Anne Gentle, where we talked about The Social Web for Documentation. The sound is a little patchy on the first slide, but it improves afterwards. A longer, 37 minute, version will be available to anyone who purchases the Cherryleaf Learning Zone… Read more »
Twitter and the Social Web: Developing a strategy for technical authors
Cherryleaf’s presentation at the UA Conference Europe 09 will be on “Twitter and the Social Web: Developing a strategy for technical authors”. In this session, we’ll look at some of the research into how people use Twitter and social networking sites, and investigate the different communication strategies you can adopt. We’ll address key questions, such… Read more »
Changes to our online shop
We’ve made a change to our online shop over the weekend. We’ve changed some of the technology that runs behind the scenes and moved to Sage Pay for processing payments. These changes will enable us to offer you a range of exciting new services in the future.