Google Chrome OS Help – What will it be like?

Techcrunch has reported on an early glimpse of Google’s upcoming Operating System, Chrome OS. So, you are no doubt asking, will Chrome OS come with online Help? Will it be initiated in a similar way to Help in Windows or by some sort of new means? From the screen shots on the Techcrunch site, it appears, yes,  there… Read more »

Google Wave – A case study in 21st Century User Assistance

Google’s latest product, Google Wave, provides a case study in how User Assistance is sometimes provided to users for popular Web-based applications. It is a useful case study, because: The application contains unfamiliar concepts and tasks; Google hopes it will be used by many people; and It’s from a major provider of software. While the… Read more »

BBC’s Rory “Read the manual? Never!” Cellan-Jones discovers the need for manuals

I wonder if the BBC’s Technology correspondent, Rory Cellan-Jones, is regretting posting an article in August called “Read the manual? Never!” . In it, he said: It may be sad that we no longer seem to have that thirst for knowledge about how things work. But I’m afraid I’m just not going to start reading… Read more »

Contract Technical Author opportunity

Our client is looking for a Technical Author for an initial 4 week period to compile building services technical submissions for a construction/engineering project in central London. You’ll be working on-site, developing a Materials Compliance Decantation for all Electrical products and systems installed in the works. Contact Cherryleaf by email if this is of interest to you. They… Read more »