Did technical documentation play a role in the White House’s decision to move to Drupal?

The reasons for the White House’s decision to run its Web site, whitehouse.gov, on the open source content management system Drupal are being discussed on various Web sites. Alongside Drupal’s functionality, flexibility and openness, some are suggesting that Drupal’s documentation was also a key factor for deciding to use this system.  One commenter said:  For a big project… Read more »

Managing a documentation project – a guide (and a test of Camtasia)

This a short video overview of managing a documentation project. It’s something we put together as a test of some of the functionality of Techsmith’s Camtasia software.

Why are there so few UK technical authors on Twitter?

At a rough guess, there no more than 20 UK  technical authors using Twitter on a regular basis. Given the Social Web is going to play an increasing role in User Assistance and Customer Support, that’s a surprise. What’s stopping them, I wonder? It may be they don’t understand how to use Twitter, they might… Read more »