Cherryleaf is, on this special day, pleased to announce a new service for customers considering offshoring or nearshoring their technical documentation requirements. From our new state-of-the-art offices at Mudeford Sands (see below), you now have a new way of obtaining resource for your projects. It’s known as “sea-shoring”. Once you disembark from the land train,… Read more »
Cherryleaf Blog
Does making user manuals freely available increase product sales?
The debate as to whether to make user manuals available to everyone (regardless of them being a customer or not) is one that continues in the software sector. Some companies advocate it as part of a “try before you buy” product marketing strategy; others have concerns as to whether it will adversely affect their sales or their competitive advantage…. Read more »
Facilitated peer-group mentoring Mastermind groups for documentation managers and leaders
There’s an opportunity for a few more leaders of UK documentation teams to join the peer-group mentoring Mastermind group that we facilitate. The quarterly face-to-face meetings have been running for a year now, with the group providing advice and assistance, under the Chatham House Rule, to fellow Documentation Managers seeking to resolve an issue they… Read more »
Presentation: The future for technical writing – learning from other professions
Ellis Pratt, Sales and Marketing Director at Cherryleaf, has been invited to speak at the ISTC Cambridge area group’s meeting at 7pm on Monday 26th April. The presentation is called: “The future for technical writing – learning from other professions”. We’ll look at what the future may hold for technical communicators, and whether we can learn lessons… Read more »
Case Study: User Documentation at Red Gate Software
Our latest interview is between Ellis Pratt of Cherryleaf and Rachel Potts of Red Gate Software, concerning user assistance and documentation at Red Gate Software. We discussed working in an Agile environment, providing a single support centre for all user information and how Web Analytics can help improve user documentation. This is the full interview, and… Read more »