Having your online Help published on the Web could do wonders to your business. Here are five business benefits: 1. Marketing SEO benefits The search engines love the type of information-rich content that online Help contains (more information), because the content is valuable and other Web sites link to it. The result is these pages… Read more »
Cherryleaf Blog
Writing technical documentation in 2010 and beyond
If new technologies are creating new social behaviours in people, do those writing technical documentation need to adapt to these changes? Linda Stone, who coined the phrase “continous partial attention“, argues users have, over time, changed the way they use technology. They’ve moved from an era of creating, to an era of connecting and then onto one of… Read more »
Contract Technical Writing Opportunities
We’ve had a number of enquiries recently from clients, which has lead to us having a number of Contract Technical Writing Opportunities on our books. Most of them require working at the client’s offices. For more details see our Technical Author Recruitment page.
Support call cost reduction calculator
We’ve added a simple online calculator to the Cherryleaf Web site for calculating the potential savings in support costs derived from having online Help. See our Support call cost reduction calculator page. We’re also developing a more comprehensive spreadsheet to help you measure the value of documentation. Contact us if you would like a copy.
“Digital Natives” and the end of traditional hotline support
Are we seeing a new generation growing up who are shying away from telephone-based support in favour of text-based support? This is one conclusion we can draw from a New York Times article last week on teenagers (whom it called “Digital Natives”) and technology. It reported on research from the Pew Research Center that indicated: Children… Read more »