This free Cherryleaf webinar is for people who must manage documentation projects with limitations on their budget and personnel. Among the things we’ll cover are: How the recent economic downturn and signs of recovery have affected the way some organisations deliver user assistance. What you can do when “nice to have” is no longer on… Read more »
Cherryleaf Blog
What links spy scandals to technical writing?
Answer: Context. Someone recently said “content is king, but context is queen”. This is true when it comes to actions as diverse as spying and writing technical documentation. We can illustrate this using scenes from the World War II film “Went the day well?”. It’s a story about spies and “fifth columnists”. The importance of… Read more »
How many cuddles are you putting into your user guides?
From Fast Company: “Neuroeconomist Paul Zak has discovered, for the first time, that social networking triggers the release of the generosity-trust chemical in our brains. The essence of affection. The cuddle chemical. In other words, oxytocin. If these changes apply in the world of social media, the implications for business — for every brand, company, and marketer… Read more »
Managing documentation projects – Sage Technologies case study
Below is an interview between Ellis Pratt of Cherryleaf and Diana Logan, Documentation Manager at Sage Technologies. In the interview, we discuss Sage Technologies’ new platform for assisting users, the “Sage Ecosystem”, and how user documentation is developed by Diana’s team.
Managing documentation projects – links to useful information
Here are some links to useful information on managing documentation projects: Support Call Cost Reduction Calculator Six biggest mistakes Project Managers make with documentation and how to avoid them Planning user documentation – a guide for software project managers How many technical writers should we have in our organisation? In a downturn, is it better… Read more »