We’re pleased to welcome a guest blogger to Cherryleaf’s blog: Derek Bishop. Derek is CEO of Abeo Consulting, a consultancy that specialises in customer satisfaction: helping organisations significantly improve customer service and increase customer loyalty. Derek will be talking about his experiences and thoughts on customer satisfaction.
Cherryleaf Blog
If your business ever has to stand in front of a judge..
If your business ever has to stand in front of a judge, you may regret believing the documentating of procedures didn’t matter. When things go wrong, people ask “where’s it written down?” You’ll find them looking at what’s documented to see where the blame lies. If it’s not written down, or if it’s unclear, then the… Read more »
Slightly off topic: 5 steps to seducing someone with chocolate
Fraser Hay is a business growth expert, with whom, from time to time, we have a chat. After each conversation, we come away with a better focus for Cherryleaf’s marketing efforts. During our most recent discussion, Fraser said we weren’t focusing enough on the pain our prospective clients may have. Sometimes, we forget to talk about that, and blather… Read more »
Translating and localizing documents – Cherryleaf interview with Lloyd International
Below is an interview between Ellis Pratt of Cherryleaf and Jill Fifoot of Lloyd International. In the interview, we discuss localizing and translating technical documentation. See also our Translation Services.
Webinar 17 August – Recruiting a Technical Author
Our second free Cherryleaf webinar is for people who are considering recruiting a Technical Author. Among the things we’ll cover are: What are the key skills to look for in a Technical Author? What are the key personality traits in successful Technical Authors? What is the salary range you should offer? Where do you find good… Read more »