We’ve been invited to present at Mindtouch’s European launch event, which is being held in Central London on Thursday 9th September. Our theme will be the seven key challenges Technical Publications departments face today. The whole event is called “Your Documentation is your Best Storefront. Are You Open for Business?” Over half of your website… Read more »
Cherryleaf Blog
3 ways for the Support department to get the monkey off its back
Q. What’s the biggest gripe in Support? A. Getting the unnecessary calls off their backs, so they can find the time needed to tackle the really important problems. Really, they are looking for a way to be pestered less. So what are the three key ways to relieve this headache? 1. Enable users to serve… Read more »
“Delivering documentation in a downturn” webinar recording is now available
A re-recording of our webinar “Delivering documentation in a downturn” is now available to purchase for a nominal fee via our online shop. This 30 minute presentation is for people who must manage documentation projects with limitations on their budget and personnel. Among the things it covers are: How the recent economic downturn and signs of recovery… Read more »
Report reveals Cherryleaf has Europe’s most influential blog on technical communication
Mindtouch has published a report on the Most Influential Technical Communicator Bloggers. Cherryleaf’s blog, managed by Cherryleaf’s Sales and Marketing director Ellis Pratt, comes in at No.5, and is the highest ranking blog located outside of the USA. The purpose of this blog is to explore the value of technical documentation in all its forms. We’re asking… Read more »
Video – People trying to make sense of poor instructions
We recorded the reactions of members of the public using various samples of instructions and user guides, and edited it into an advert for Cherryleaf. You can take a sneak peek of it below: