By guest blogger Malcolm Tullett Health and safety is built around good practice. There are systems for getting things done and processes for carrying out the tasks required to make the organisation successful. The problems occur when the paperwork outweighs the operator’s willingness to read and digest it! Standard practice in most organisations is that… Read more »
Cherryleaf Blog
Who needs instruction manuals anyway?
Sheepfilm’s video of one man’s relationship with a deck chair and the instruction manual.
Creating more engaged users
As part of my prep for my presentation on user documentation as a more emotional experience for the user, I revisited this presentation by Kathy Sierra. This hasn’t ‘made the cut’ into my presentation due to lack of time, so I thought I’d post it here.
Turning knowledge into wisdom
By guest blogger Malcolm Tullett There are four steps to wisdom: 1. Acquiring data 2. Turning the data into information 3. Using the information to gain knowledge 4. Applying wisdom to the use of that knowledge. The current health and safety legislation and guidance has an abundance of data – and some of it is… Read more »
Is your corporate knowledge at risk?
By guest blogger Malcolm Tullett Every organisation contains knowledge, but how well does your business handle it? Is there a single place of truth where everything that is needed resides – or do you lose information when someone leaves, is away on holiday or sick, or moves up to a higher position? More to the… Read more »