We’d like to know if anyone has looked at the relevance of gamification (aka gameification) theory to User Assistance. Are there useful lessons to be learned for Technical Authors?
Cherryleaf Blog
Using the Wheel – a story
This is an adapted version of a story from Selling the Wheel, by Jeff Cox: Once upon a time, long ago, a resourceful fellow named Max came up with a brilliant idea and invented the Wheel. He said to his wife, ‘you know what, the Wheel is going to make us lots of money’. His… Read more »
Unifying conversation and instruction in business communication
One of the challenges organisations face is how to create a system that unifies all the different ways its staff communicate information. That’s because conversation (written and oral) can be very different from instructional information. For example, conversations are often reflective, insightful and repetitive, whereas instructions are typically results-driven, concise and commanding. We can see… Read more »
The User Manual 2.$
Here is an interesting interview between Robert Scoble and Aaron Fulkerson of Midtouch on how MindTouch’s technical communication software is changing how people work together at big companies. “We started seeing more and more of our customers—Intuit and Microsoft, Intel and Autodesk and Mozilla – launching these documentation communities where they have a body of… Read more »
Review of “WIKI: Grow your own for fun and profit”
XML Press kindly sent me a reviewer’s copy of Alan J. Porter’s book “WIKI: Grow your own for fun and profit”. I interviewed Alan earlier in the year (which you can see on the Cherryleaf YouTube Channel), so it was good to see the book that he was mentioning in the interview. It’s important not… Read more »