Should we change the structure of user guides to make them more inspiring?

Nancy Duarte presented a talk on the hidden structure that the greatest communicators and persuaders have used over thousands of years: She argues effective presenters move from “What is” to “What Could be” during their speech: The effect is that changes happens – ideas get adopted. It’s easier to see it working in training documentation,… Read more »

Assessing a candidate Technical Author

We’re a month into our trial of assessing candidate CVs using a points system, so it’s an appropriate moment to look at its progress and how candidate Technical Authors are assessed in general. On our scoring system, the difference between the Technical Author CVs we’ve received recently has been within 10%, with a few outliers outside of… Read more »

QR Tags – coming to your local Technical Author soon

We have been talking about the potential for using QR Tags since 2009, so it is great to see that MadCap Software has announced Flare version 7 will include QR Tag capabilities. MadCap states: In an online and searchable document, it is easy to include hyperlinks, URLs, etc., for users to access more information, but… Read more »

Case study presentation – Using Confluence for generating reports

Ellis Pratt of Cherryleaf and Malcolm Tullett of Risk and Safety Plus Ltd will be presenting a short case study on “Using Confluence for generating field reports” at the 19 April 2011 meeting of the London Atlassian User Group. The meeting is being held at The National Archives in Kew, Richmond. It’s free to attend… Read more »