Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some graphs illustrating some of the significant figures from the survey. Click on each image to view a larger version. What impact does user documentation have on your business’ performance?… Read more »
Cherryleaf Blog
Cherryleaf Technical Author survey 2011 – in figures
Last month, we conducted an online survey that 226 Technical Authors completed. 31 respondents were freelance contractors, whom we’ve excluded from our analysis. Here are some of the significant figures from the survey. Technical Authors measuring the ROI value of their output: 7% The most common measure was to quantify the value of avoided calls… Read more »
Is a nudge enough to change user behaviour?
In 2010, the UK government set up a “nudge unit” to look at ways the public could be persuaded – “nudged” – into making better choices for themselves without force or regulation. This should be of interest to software designers and Technical Authors, because perhaps the same techniques could be used in the field of… Read more »
Americanisms in the world of the Technical Author
On the BBC web site, Matthew Engel complains about the increasing use of American English in the UK: The alarming part is that this is starting to show in the language we speak in Britain. American usages no longer swim to our shores as single spies, as “reliable” and “talented” did. They come in battalions…But… Read more »
Applying gamification to User Assistance – Highlights from UAEurope presentation
Here is an edited version of our presentation at UAEurope 2011, “You win – applying games theories to User Assistance”. It covers how Technical Authors can use gamification theories in user documentation. The original 45 minute presentation has been edited down to 13 minutes.