We run a mixture of PCs (XP, Vista and Win 7) and Macs and, earlier this week, we spent some time investigating whether the Ubuntu Operating System might be worth installing on some of our older Windows XP machines. Ubuntu is a free and user-friendly version of Linux that looks and operates in a similar… Read more »
Cherryleaf Blog
Workflowy Help by email
Workflowy is a one-list-to-rule-them-all organization tool that takes an unusual approach to providing User Assistance. Like with many other Web applications, the site contains a “how-to” video and a list of keyboard shortcuts. However, it also sends users an email that’s essentially the information you’d expect to find in a user guide or online Help file:… Read more »
Improving policy and procedures documents
I’ve been trying to work out why we’ve seen a marked increase in the number of enquiries relating to improving policy and procedures documents. Typically, these documents relate to very important issues. For example: dealing with vulnerable people calling an emergency hotline, and ensuring patient records are always handled confidentially and securely. Reading these documents, it… Read more »
New – Affective Assistance and marketing writing services
Cherryleaf’s announced a new service today – Affective Assistance and marketing writing services . With technology becoming part of everyday life, sometimes the traditional approach to writing user documentation just doesn’t meet users’ needs. It can be the case that the formal and succinct approach to writing User Assistance isn’t right for users of your product… Read more »
New review of “Trends in Technical Communication”
Phil Stokes has written a review of our Trends in Technical Communication ebook in the Autumn 2011 edition of the ISTC’s Communicator magazine: Overall, though, this book does what it promises to do. It provides an overview of trends in technical communication and sets out a vision for the future. If you are wondering what skills… Read more »