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Cherryleaf Blog
Reducing app abandonment
At the UAEurope 12 conference, SAP’s Keren Okman quoted a shocking statistic: that the average mobile or tablet app* is used an average of just 3-4 times by a user. The issue of “app abandonment” is one that is likely to be of greater concern for software developers in the future, as they invest ever… Read more »
Does looking at online Help make users forget?
Over the weekend, Dr Chris Atherton suggested I look at “the doorway effect”. You may well have experienced walking through a doorway and then finding you’d forgotten why you’d stood up in the first place. Researchers at the University of Notre Dame have discovered your brain is not to blame for your confusion about what you’re doing in… Read more »
Cherryleaf Web site maintenance
The Cherryleaf web site will be down for a little while on Monday, in order to compete a software upgrade. The blog will be unaffected.
Measuring the value of Help in desktop applications
One of the challenges for Technical Authors is quantifying the value of what they produce. For example, how can you tell how many people are reading online Help when the software is installed on someone’s desktop computer? One application mentioned in passing as last week’s UAEurope conference, ApplicationMetrics, might be able to provide the answer. ApplicationMetrics… Read more »