One way of checking to see if only new users are using the technical documentation for a product is to check if there a correlation between the number of users reading the user documentation and the sales of the product. For example, if the product is following the classic “Bell curve”, and users only need… Read more »
Cherryleaf Blog
Webinar 21 November 2012 – Writing policies and procedures: The most common issues, and how to fix them
We will be hosting a free 60 minute webinar called “Writing policies and procedures: The most common issues, and how to fix them” on Wednesday 21st November. Registration is now open – Register Here Places are limited.
We’re planning to host some webinars. Which topics would you like us to cover?
We’re planning to host some more webinars in the upcoming weeks and months, relating to assisting users and staff, technical communication and developing content. Which topic(s) would you like us to cover? Please let us know. Here is a list of our most recent webinars: The Lean User Guide – Applying Lean Principles in User… Read more »
Even iPad users search for Help
One of the graphs posted in yesterday’s blog showed the number of people searching for IPad Help. Here is the graph: For a product that “just works”, there is an increasing number people searching the Web for iPad Help. However, part of that increase can be put down to the increasing number of iPad sales:… Read more »
Google Trends – Words relating to Technical Support and User Assistance
Roughly the same amount of people are searching for Support as Help: Fewer people are searching for RoboHelp and FrameMaker: Interesting to see that, even for a product that “just works”, a considerable number of people are searching the Web for iPad Help: Comparing Google searches for Oracle Support v Oracle Help; SAP Support v… Read more »