“Engaging your readers in the documentation. How and why social media?”

Sarah Maddox (Technical Writer, Atlassian) is another champion of engaging readers through technical documentation. Here is a video of her presentation to the Atlassian User Group Wiesbaden. It’s called “Engaging your readers in the documentation. How and why social media?” See also Reduce Support calls by engaging readers with user documentation

The Lean writing evolution

There seems to be a great deal of interest in applying Lean methods to technical communication. Our free mini ebook on Lean writing has proven to be much more popular than we imagined, and we’re starting to see other people within technical communication talk about Lean. We’ve come across articles and presentations by others looking… Read more »