One of the most common questions we get asked is for advice on becoming a freelance Technical Author. To help address that question in depth, we written an ebook, which you can purchase via the Cherryleaf website. This guide answers the key questions people have when considering a freelance career as a Technical Author. It… Read more »
Cherryleaf Blog
Extra July date for Trends in Technical Communication London Workshop – Advanced Technical Writing Techniques
You’ll find our next public Trends in Technical Communication Workshop – Advanced Technical Writing Techniques training course is scheduled for Friday 19 July 2013. It will be held at our training centre in Westminster, central London. If you’ve read the technical writing blogs and magazines, you’ll have noticed a growing interest in new approaches to technical… Read more »
Slides from the Adobe Day Europe discussion on “Assisting the millennial user – challenges and opportunities in the decade ahead”
Here are the slides the panel put together for the Adobe Day Europe discussion on “Assisting the millennial user – challenges and opportunities in the decade ahead”. We didn’t get time to cover all of the topics in the time we had available (unfortunately some of the previous speakers overran their time slots).
Spreadsheets for calculating the ROI of User Assistance and Single Sourcing
A few years ago, we published some spreadsheets on the Cherryleaf website for calculating the ROI of User Assistance and single sourcing systems. We removed the single sourcing spreadsheet a while back, but we thought it might be a good time to update and republish it. You can change the figures online to suit your situation… Read more »
What does Stack Overflow’s success mean for traditional User Assistance?
Last night, I saw Joel Spolsky speak at a London Enterprise Technology Meetup, held at the London School of Economics. Joel is one of the founders of Stack Overflow, a hugely popular question-and-answer website on the topic of computer programming. He also claimed in a blog post back in April 2000, no-one reads manuals (see our… Read more »