Interviews with Subject Matter Experts (SMEs) are some of the most useful sources for Technical Authors when they are gathering information about a product or procedure. This often involves asking a developer or departmental manager a series of questions focused on the types of questions end users are likely to ask. Interviewing is one of… Read more »
Cherryleaf Blog
Assessing the potential savings from single sourcing
One of the main benefits from single sourcing is the ability to reuse existing content. Different departments can avoid duplicating work, which means they can save time and money. Unfortunately, it can be difficult to quantify these savings before you move to an authoring or content management system that enables you to single source. Analysing… Read more »
Delegate review of Cherryleaf’s DITA elearning course
Craig Wright emailed us to let us know he has posted a review of our DITA elearning course (see Review – Cherryleaf DITA e-Learning Course). His conclusion was: The Cherryleaf DITA course ticked a lot of the boxes for me:good content, good value, and available without having to travel to the South East. The introduction to… Read more »
Better content through analytics
At this week’s London Agile Content Meetup, Lana Gibson of the Government Digital Service (GDS) outlined how they use Google Analytics extensively to check and improve the user journey on the GOV.UK website. She said GDS treats this analytical data as the voice of their users – with GDS needing to interpret it and provide… Read more »
Different world views of content and content strategy
There’s a wonderful German word, die Weltanschauung, which roughly translates as a view of the world. It suggests there is a framework of ideas and beliefs behind people’s descriptions of various things in the world. I was reminded of Weltanschauung at this week’s London Agile Content Meetup, where Rahel Bailie neatly summed up some of the different views of… Read more »