Here is a diagram that shows the different types of User Assistance that can help users as they progress through the customer journey: Supporting the user through the customer journey has become more important, partly because the subscription, “try before you buy”, sales model means users can stop being a paying customer at a moment’s notice. Today, all… Read more »
Cherryleaf Blog
Using Markdown to create a boilerplate document for reports and proposals
Following on from our post Cutting and pasting content into Word documents – Is there a better way?, we’ve been looking at how organisations could use Markdown to create reports and proposals more quickly and consistently. The objective was to: Create something simple for non-technical people to use. Have a collection of re-usable chunks of content that… Read more »
Take part in the Cherryleaf Training Survey 2015
We’re carrying out a short survey into training courses for technical communicators. The questions are mostly around the courses you would like to see offered by training providers. To participate, please complete the questionnaire below (alternatively, use this link to the survey):
Cutting and pasting content into Word documents – Is there a better way?
Earlier this week, we were helping a large company finalise a bid document where they were required to use a Word file sent by their client. This involved taking content from the company’s repository of standard documents on SharePoint, and from emails, plus writing down information provided verbally by the Subject Matter Experts. The bid writing team had to cut the relevant content from… Read more »
Cherryleaf’s policies and procedures writing – Next course 24th November 2015
Cherryleaf’s first public policies and procedures writing course will be held on the 24th November 2015, at our training centre in central London (SW7). Discover how to create clear and effective policies and procedures. Cherryleaf’s policies and procedures course teaches your staff how to write clear and effective policies and procedures, in a straightforward and efficient way. This course… Read more »