CEO:
How do your team perform this quarter?
Content Strategist:
We increased web site visits by 10%
CEO:
How can we improve this? More budget?
——-
CEO:
How do your team perform this quarter?
Technical Author:
Our page productivity increased by 10%
CEO:
How can we improve this? By working harder?
Ellis,
I read this and reckon you’ve missed something.
Technical Author:
Our page productivity increased by 10%
We documented the top 20 frequently asked Support questions.
CEO:
How can we improve this? By working harder?
Ellis,
I read this and reckon you’ve missed something.
Technical Author:
Our page productivity increased by 10%
We documented the top 20 frequently asked Support questions reducing support costs by 2%.
We generated a suite of functional screencasts to support our customers and internal knowledge transfer.
We single-sourced training materials from our User Assistance source materials.
CEO:
How can we improve this? By working harder?
[…] Content Strategist v Technical Author – spot the difference […]
[…] Content Strategist v Technical Author – spot the difference […]