Cherryleaf – for clear instructions your users will love

I had some basic instructions for my new online application, Opportunity Matrix™, but absolutely no idea how to turn them into a proper Help system.

The information and guidance from Cherryleaf was always top notch, so I always knew exactly where the project was, and what the (quite reasonable) budget needed to be. I shall have no hesitation in using Cherryleaf again, and in recommending them.

I first worked with Cherryleaf when I was with Zetex Semiconductors. We had a requirement for authoring/editorial support on some of our technical publications. Ellis initially made sure he fully understood our specific requirements and profile of the person we were looking for, then supplied us a selection of carefully vetted resumes. This saved us valuable time in selecting a shortlist of candidates. Ellis has also been an excellent source of help and advice on subsequent occasions. I wouldn’t hesitate in recommending the valuable services Ellis and Cherryleaf provide.

Definitely sending colleagues on this course!

I worked with Cherryleaf on a project for the European Community made up of a consortium of different companies and nationalities. Their communications skills were excellent and capacity to speak both fluent technical jargon and business English are truly superb

We recently changed our authoring tooling. Cherryleaf came and did a spot of consultation to help us choose something that fit our use cases. I’d absolutely recommend their service if you want some help picking tooling.

I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.

It was really informative, and Ginny is a very engaging trainer.

Thank you very much for an interesting and thought-provoking course. The content and themes are very relevant to Citrix Technical Publications as we regularly look at trends and how we can respond and innovate.

The way in which customers consume our content is changing, as are the different expectations customers have regarding user assistance and support. Your course provided further insight and ideas regarding how to review and adapt to ensure content is relevant and appealing to our customers.

Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated.

I’m very pleased with the enhancements to the Help System. You created very clear topics for some areas that I find difficult to explain. You also identified a number of ‘bugs’ with the current version that have now been fixed. This just continues to improve the product.

A really engaging and informative course. I will be able to use a lot of what went through today in current internal policy development.

You delivered a great workshop, I really enjoyed the day…plenty of food for thought and at an ideal time.

Good trainer, approachable. Good ideas to take forward.

Cherryleaf is one of the best technical authoring houses in the business, and profoundly knowledgeable, professional and approachable. Highly recommended for anyone requiring top-notch documentation or training services.

I have just completed the Intermediate/Advanced Technical Communication training course. (I took all the courses). I’m really glad I took this course; I learnt more than I had expected.

I found it all very interesting, and even things that seemed to me to be common sense were good to hear expressed formally.

I thoroughly enjoyed the policies and procedures course and thought the content was excellent.

When we needed a complete re-write of two of the product manuals for our specialised and complex server software, Ellis walked us through the different approaches we could take to this project, found us an author who was ideally suited to the task and managed the project with the light-touch it required.

The professional approach of Cherryleaf was in marked contrast to our previous experiences with documentation projects and I have no hesitation in recommending Cherryleaf.

Yesterday I completed all modules in the Intermediate/Advanced Technical Communication training course. I really enjoyed it and I think it’ll be super useful in my job.

The API documentation course helped me fully understand how APIs work and the different parts that need to be documented.

Thank you for a really good training course! You were obviously so knowledgeable about the subject and presented everything clearly and in a logical order. The pace was just right with breaks and partner working. Asking people to share answers and thoughts kept it interactive and us all engaged. The feedback from the rest of the team is positive and although we all have slightly different roles, we each got something out of the training.

Cherryleaf did great work for us at Truphone. They came, they listened, they worked hard, they delivered.

I took the course to build on my experience as a technical writer, as I’d never had any formal training. I learned a lot! The course was enjoyable and well-organised, with easy-to-follow lessons and quick, helpful feedback that made the experience even better.

Overall, it’s sharpened my skills and improved my confidence. I’d recommend it to anyone wanting to learn more about technical writing or to experienced writers looking to brush up on their skills and ensure they’re following current best practices.

It was inclusive and interactive. Ginny was well prepared about our current practice, and had tailored the session to our needs.

As a freelance technical communicator I have often used Cherryleaf to help find interesting work, and the technical writing courses the company provides are second to none.

For Samaritans volunteers, having the information available on the intranet rather than in a manual in their branches, means they can find out what they need to know at any time; the search facility and page style ensures that information can be located and read quickly and easily. For prison staff, this is the first time they will be able to see all of the Samaritans guidelines for running the Listener scheme; this will help to further develop their understanding of the scheme and will support them in facilitating the operation of the scheme in their prison. Samaritans is delighted with the result of the project.

Thank you for the fabulous course on Friday. I can’t wait to start implementing some of the new techniques.

I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job!

The Documenting APIs and Markdown modules weren’t something I did/used in my job at the time, but (they) led to me getting a new job. The UX course was interesting too as that was all new to me.

I found the course material very relevant to the day’s training. Very pleased I took part.

There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.

We see an ongoing role for Cherryleaf as consultants who can help to get better documents out of the vast material we have added to the system. Very importantly, Cherryleaf were able to rapidly respond to our issues with the system and help us understand.

I found particularly useful and interesting the more technical themes, such as the ones on standards (DITA, Markdown, Asciidoc) or on documenting APIs. I also liked the practical examples provided regarding specific tools (such as Confluence, for example).

As an IT team, we had an array of support documentation for systems and services that we’d always struggled to have a consistent format, style and structure for. The course delivered by Ellis Pratt really clarified the best practices to use and answered many of the questions we had.

We were so satisfied with the service provided by Ellis that we contacted Cherryleaf to create an exemplary piece of documentation for one of our systems, with an aim to using the documentation as a template for our other services going forwards. Ginny Critcher was always punctual, polite and efficient in all her work. Where there were any doubts or suggestions, Ginny would provide insight into what the best approach would be in an eloquent and thoughtful manner.

Delivered in such an engaging way to inspire the masses.

I’m very pleased that I signed up for this course. All of the topics were presented in a clear and well paced manner. I learned a great deal without feeling overwhelmed or inundated at any point. I recommend this course to anyone who wants to learn more about technical writing.

The trainer’s flexibility and delivery were fantastic, making this a really worthwhile day.

Great course! Definitely recommend.