Knowledge your customers will love
Useful Information
About Cherryleaf
When you're developing software, technical products or introducing new procedures, don't get dragged down by documentation. Cherryleaf, the UK's most copied technical communication company, can help.
We have locations in Brighton, in Middlesex and in Oxfordshire for customers based throughout the UK and mainland Europe.
Not based in Europe? As a member of TechComm Alliance, an international consortium of technical communication companies, we can also work with you on international opportunities.
It's easy to contact us - just phone 0208 13 31 301 or send us an email.
Our services
There are many ways to assist your users: user guides, online Help, Web pages, video screencasts, animated tutorials, training courseware, wikis, quick reference cards and a whole lot more.
As technical communicators - those people sometimes called information designers, content strategists, technical authors, courseware developers or technical writers - we're specialists in this field.
Even when organisations decide to write their technical documentation themselves, they still often call upon our help. That's because we offer more than just technical writing services; we offer specialist training and writing recruitment services, too:
The management team
Ellis Pratt BA, Sales and Marketing Director; Head of Cherryleaf Recruitment.
Ellis is Sales and Marketing Director at Cherryleaf. He has over fifteen years experience working in the field of documentation. He also has a BA in Business Studies and is an Associate of the Institution of Engineering and Technology. Ranked the most the influential blogger on technical communication in Europe, Ellis is a specialist in the field of creating knowledge users will love.
You can read a fuller profile of Ellis here.
Conference and business speaking
Ellis is an accomplished speaker on topics such as the future trends for user assistance, online Help and online communities.
"Ellis Pratt also brings wisdom - indeed, he has lessons on metrics that go beyond their use in technical publishing." Prof. James Woudhuysen, ITWeek, November 2005.
Articles
He is the author of "So you want to become a technical author" and "Network to Get Work". Ellis has also had articles published on technology trends in documentation in journals such as Intercom (USA), Communicator (UK), The Southern Communicator (Australia and New Zealand) and Tech Talk (Victoria, Australia). He has also been a remote judge for the Puget Sound STC's (Society for Technical Communication) technical communication competition.
Carol Johnston MA (Cantab); Head of Cherryleaf Technical Documentation Services
Carol has been working in the information design field for over 14 years, and has extensive experience of managing (and writing for) documentation projects. She has technical expertise in using many of the major authoring tools and associated technologies. She also has an MA from Cambridge University and a Post-Graduate teaching qualification
Carol is also an accomplished trainer and communicator, developing many of Cherryleaf's courses. She is a Certified Technical Trainer, Certified MadCap Flare trainer, and has been a Certified RoboHelp Instructor and a member of the Society of Technical Communicators (STC). Carol has taught and presented both in America and Europe.
Most recently, she spoke at the Institute of Scientific and Technical Communicators' (ISTC) conference on writing and designing information for the screen.
Ginny Critcher BA, MSc; Head of Cherryleaf Training
Ginny has a background as a skilled trainer and information designer, and is responsible for the development of Cherryleaf's training courses. In addition to her skills in information design, she has over twenty years experience in teaching and training throughout the world.
Ginny also has extensive project management skills and has considerable experience using the main technical authoring tools. Ginny is fluent in Spanish, has an MSc (in Information Systems), a BA (in Spanish Studies) and an RSA TEFL (teaching English as a foreign language) certificate. She is Cherryleaf's representative to the Institute of Scientific and Technical Communicators (ISTC).
Published articles on technical communication
We have listed below some of our articles that have been published:
- "A Different Perspective on Measuring the Value of Technical Communication" Intercom; July/August 2009
- "How We Work with Technical Communicators" Technically Write (STC Lonestar Community); December 2008
- "The Death of the Technical Author?" Dateline Houston; January/February 2005
- "Help formats" The Communicator; Winter 2004
- "RoboHelp vs WebWorks" The Communicator; Spring 2004
- "Implementing single sourcing" The Communicator; Summer 2003
- "Single Sourcing" STC Forward; March 2003
- "Nine Trends in online user assistance" tekom newsletter; November 2003
- "Understanding single sourcing" The Communicator; Spring 2003
- Also quoted in iPad: Manual not included.
Legal
Registered in England 4575705
VAT Number 803 2288 54
Further information
Contact us if you would like to know more about how we can help you. If you can, please state the issues you are interested in fixing. We'll respond by email or phone.