Managing Documentation Projects

One of the themes we've come across recently is issues to do with managing documentation projects when you are using an external technical author or technical writing company.

Nad Rosenberg did a presentation at the STC region 2 conference on the tools she'd developed for her business. It led us to think about the tools we provide to our customers in the key areas of time accounting, project status reporting, work order requests and change requests, and whether we could improve them.

So we have improved them.

For clients that have a regular requirement for documentation or want to outsource their documentation, we can offer access to an extranet for managing documentation projects. This extranet is focused on:

- communicating project status,
- scheduling of new work orders,
- scheduling tasks and responsibilities, and
- providing a repository for project files.

Management of documentation projects is like all other types of project management - it's about communication.