Poor mobile phone manuals

I caught part of Radio 4's "Word of Mouth" programme last night, where they were discussing the difficulties in understanding mobile phone user manuals. An expert was explaining what the jargon meant (the expert makes a living by helping people to work out how to understand the latest technology). You can listen to the programme this week via the "Listen again" link on the "Word of Mouth" Web site.

Telephones used to be one piece of technology you could use without using a manual. Not any more.