It's our birthday

November marks the end of our third year in business and the start of Year Four. Thank you if you have been a customer or a supplier of ours during the past three years.

If you have not been a customer, you probably won't feel that connecting with us will help you directly. And that's OK, as we hate putting pressure on people.

You probably won't believe our clients who have found we've helped them. You can't think why they invested so much time and money in using us.

We're always keen to know what you need so that we can help you or someone you know. Let us know what you were hoping we could do to help you. What is troubling you that you want fixed? Probably nothing ...

A nice email to receive

We received this email last night from one of our clients:

"Hi Carol,

This is just an email to say what a productive and useful day I had working with Justin. He was an inspiration to me and I now feel that we have a very positive way forward with our application that meets all the requirements of the interested parties. It was money well spent. Please extend my warm wishes and thanks to Justin.

Sue"

:)

24 October 2005 emails

Our mail server went down on Monday 24th October. If you sent us an email and haven't received a reply, then please resend your message. We're sorry for any inconvenience.

How well do you trust your users?

Do you trust your users to write your documentation? The answer is, probably not. It is not unknown for software developers to fear that their users become, at times, stressed and angry with their software. This can lead to a more difficult relationship between you and your customer, with clients who decide to walk away.

Do you have users that know the software inside out? Would you trust them to write some of your user documentation? What would the benefit be? What can we all learn from Wikipedia? If others do this, where will that leave you?