"No one in 2005 should be documenting screens"

JoAnn Hackos has started a good debate on the STC Management SIG discussions list by stating:

"No one in 2005 should be documenting screens. The purpose of customer documentation is to support users and help them to reach their goals. That means that we understand the tasks that they need to perform to be successful.

Almost no one, expect developers perhaps, has a goal of filling in a screen. They all want to do real work."